A Eureka Springs Boutique Inn
POLICIES
Please click here to view the Privacy Policy for our direct booking engine (Think Reservations)
Reservations in advance of more than 30 days require a valid credit card and a deposit of half of the total reservation cost.
Reservations within 30 days require payment in full.
Please see cancellation policy.
Payment accepted: Cash, MasterCard, VISA, American Express, or Discover. We do not accept checks.
By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room or cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.
Also, a replacement fee will be charged for any items missing from a guest room upon the date of check out, including fixtures, towels, bedding, dishes and decorative items.
No Pets
You are welcome to make changes to your reservation 15 days or more prior to your reservation dates. After 15 days, you are subject to all of our cancellation policies.
Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
We are a small, privately owned business, and due to our small size, cancellations impact us significantly. A last-minute cancellation gives us little chance of filling your room, as we have likely missed other opportunities while the room was shown as booked. For this reason we uphold a strict policy.
If you reschedule a reservation, it is still considered a cancellation, and subject to our cancellation policy. (Please see Cancellation Policy).
If you leave before the date scheduled for departure or if you do not show for your reservation, you will be charged for the full amount of your reservation, without Refunds.
Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
Major Holidays, including Valentine’s weekend, and some major festivals, are not cancelable at any time after the reservation is made.
You will be charged in full for canceling these holidays and festivals:
Valentine’s Weekend, as determined by the Innkeeper
Memorial Weekend
Blues Festival Weekend
Fourth of July Weekend
Labor Day Weekend
Bikes, Blues, & BBQ Week
War Eagle Weekend
Thanksgiving Weekend
Christmas Week
New Year’s Eve
You may cancel due to dangerous driving weather the day before or the day you are due to arrive. We do not accept weather as a cancellation excuse anytime prior. We do check current weather conditions. If you must cancel your reservations due to weather conditions, you have the choice of rebooking at that time or taking your deposit as a gift certificate, good for 3 months from the date issued, which becomes non-refundable and non-transferable.
Your reservation is not a renter’s agreement ~ you may be asked to leave the property or be removed from the property due to any sort of behavior that we deem unacceptable.
The Peabody House does not allow unregistered guests or visitors, without our approval. Our first priority is the privacy and quiet space of the registered guests staying with us, and unannounced visitors can be disruptive.
A $150 fee will be charged to the registered guest of any cottage or room that smells of smoke or incense. Strictly enforced.
Candles and incense are not allowed inside any of our properties. We have had two recent fire “close calls.”
Two-night minimum booking required for weekends. Three-night bookings required for some festivals and holidays.
Rates are based on two person/one bed occupancy and do not include tax.
Our check-ins are typically contactless, with a digital door lock for you to let yourself in. A pin-code will be sent to you prior to arrival. Check-ins start at 2 pm. We ask that you let us know your estimated arrival time so that we may be available, in case there are any problems or concerns.
Instructions and directions are sent to you prior to your arrival.
11 am . For the courtesy of our cleaning staff and the next guests arriving, please be prompt. $50 charge per hour for delayed checkouts.
The Peabody House cannot accommodate minors under 18 years of age.
A replacement fee will be charged for any items missing from a guest room or cottage upon the date of check out, including fixtures, towels, bedding, and decorative items.
By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room or cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.
Moved furniture – PLEASE put all indoor and outdoor furniture back where you found it.
If excessive cleaning is required, as we deem necessary.
We only return items left behind if they are requested. This protects the privacy of our guests. Please email or call as soon as you know you are missing something.
With the large number of items left by our guests, and the rising mailing costs, we ask that you be prepared to cover the postage with a credit card number when you call.
We ask that you be patient in receiving your item back. It can take up to three weeks before we are able to send your missing items to you. Thank you for your understanding.
7 Armstrong St Eureka Springs, AR 72632 United States
Phone: (479) 259-1832
Email: ThePeabodyHouseEurekaSprings@gmail.com
©2024 Peabody House | Terms & Conditions