What to Expect

A Eureka Springs Boutique Inn


POLICIES

Our Policies

Reservations & Payment

Reservations in advance of more than 30 days require a valid credit card and a deposit of half of the total reservation cost.

Reservations within 30 days require payment in full.

$30 of your deposit is a non-refundable booking fee. Please see cancellation policy.

Payment accepted: Cash, MasterCard, VISA, American Express, or Discover. We do not accept checks.

By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room or cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.

Also, a replacement fee will be charged for any items missing from a guest room upon the date of check out, including fixtures, towels, bedding, dishes and decorative items.

Pet Policy

We are pet-friendly, allowing 1 well-behaved dog per booking.

PRIOR arrangements must be made for your pet. Please note this in the Special Requirements box or email the innkeeper.

Unannounced Pets will be subject to steep fees if found.

A standard non-refundable pet fee of $50 shall be charged per reservation. Additional damages to the property caused by a pet will result in additional charges, at our discretion.

Pets should always be under supervision.

No animal may be left alone at any time in the lodging.

Dogs should always be on leash while on the property.

Pet waste should be picked up and disposed of in the bins on property.

If any of this is not agreeable to you, you must cancel the reservation within 48 hours to receive a full refund.

Service-Animals:

Given their role, service animals must also never be left alone in the lodging.

Failure to abide by this policy may result in being removed from the lodging and/or additional charges. Animal control may also be contacted if necessary.

Changing Your Reservation

You are welcome to make changes to your reservation 15 days or more prior to your reservation dates. After 15 days, you are subject to all of our cancellation policies.

Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.

Cancellation Policy

We are a small, privately owned business, and due to our small size, cancellations impact us significantly. A last-minute cancellation gives us little chance of filling your room, as we have likely missed other opportunities while the room was shown as booked. For this reason we uphold a strict policy.

  • Cancellations within 15 days of the scheduled stay: No refund
  • Cancellations between 16 and 30 days of the scheduled stay: 50% refund, minus $30 processing fee
  • Cancellations greater than 30 days of the scheduled stay: 100% refund, minus $30 processing fee

Rescheduling a Reservation

If you reschedule a reservation, it is still considered a cancellation, and subject to our cancellation policy. (Please see Cancellation Policy).

Early Departures

If you leave before the date scheduled for departure or if you do not show for your reservation, you will be charged for the full amount of your reservation, without Refunds.

Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.

Non-Refundable or Cancelable Holidays

Major Holidays, including Valentine’s weekend, and some major festivals, are not cancelable at any time after the reservation is made.

You will be charged in full for canceling these holidays and festivals:

Valentine’s Weekend, as determined by the Innkeeper

Memorial Weekend

Blues Festival Weekend

Fourth of July Weekend

Labor Day Weekend

Bikes, Blues, & BBQ Week

War Eagle Weekend

Thanksgiving Weekend

Christmas Week

New Year’s Eve

Weather Cancellation Policy

You may cancel due to dangerous driving weather the day before or the day you are due to arrive. We do not accept weather as a cancellation excuse anytime prior. We do check current weather conditions. If you must cancel your reservations due to weather conditions, you have the choice of rebooking at that time or taking your deposit as a gift certificate, good for 3 months from the date issued, which becomes non-refundable and non-transferable.

Reserving The Right to Terminate Your Stay

Your reservation is not a renter’s agreement ~ you may be asked to leave the property or be removed from the property due to any sort of behavior that we deem unacceptable.

Unregistered Guests or Visitors

The Peabody House does not allow unregistered guests or visitors, without our approval. Our first priority is the privacy and quiet space of the registered guests staying with us, and unannounced visitors can be disruptive.

No-Smoking Policy

A $150 fee will be charged to the registered guest of any cottage or room that smells of smoke or incense. Strictly enforced.

Candles, etc.

Candles and incense are not allowed inside any of our properties. We have had two recent fire “close calls.”

Nightly Booking Minimums

Two-night minimum booking required for weekends. Three-night bookings required for some festivals and holidays.

Rates & Taxes

Rates are based on two person/one bed occupancy and do not include tax.

Check In

Our check-ins are typically contactless, with a digital door lock for you to let yourself in. A pin-code will be sent to you prior to arrival. Check-ins start at 2 pm. We ask that you let us know your estimated arrival time so that we may be available, in case there are any problems or concerns.

Instructions and directions are sent to you prior to your arrival.

Check Out

11 am . For the courtesy of our cleaning staff and the next guests arriving, please be prompt. $50 charge per hour for delayed checkouts.

Children & Infants

The Peabody Historic Cottage cannot accommodate infants or children.

Well-behaved children are welcome at The Peabody Perch.

Damages

A replacement fee will be charged for any items missing from a guest room or cottage upon the date of check out, including fixtures, towels, bedding, and decorative items.

By making a reservation, you have agreed to all of our policies, including agreeing that any and all damage to our property that occurs during your stay, including replacement or repair cost to damaged furnishings or fixtures, stained sheets, towels, bedding, rugs, etc, spa tubs or showers overfilled causing water damage, will be charged to the card of the registered guest responsible for that room or cottage. We reserve the right to determine to what extent the items can be repaired, dry cleaned, or if they need to be replaced. This is not negotiable.

Extra Fees will be charged for:

Moved furniture – PLEASE put all indoor and outdoor furniture back where you found it.

If excessive cleaning is required, as we deem necessary.

Kitchen in The Perch left untidy. Our cleaning fee is set as low as possible with no expectation of messes to clean up between guests.

Items Left Behind

We only return items left behind if they are requested. This protects the privacy of our guests. Please email or call as soon as you know you are missing something.

With the large number of items left by our guests, and the rising mailing costs, we ask that you be prepared to cover the postage with a credit card number when you call.

We ask that you be patient in receiving your item back. It can take up to three weeks before we are able to send your missing items to you. Thank you for your understanding.

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7 Armstrong St Eureka Springs, AR 72632 United States 

P: (479) 326-1755 

E: ThePeabodyHouseEurekaSprings.com

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